We’re looking for an exceptional people person and practical, self-managing problem-solver who takes enormous pride in our workplaces and the welcome we give everyone who walks through the door. You’ll create brilliant first impressions for VIP clients and visitors while making sure the everyday details are covered, from immaculate meeting rooms and well-stocked kitchens to safe, beautifully presented offices.
This is a genuinely hands-on role, and no two days will be the same. One moment you might be greeting a guest and remembering how they take their coffee; the next you’re resolving a coffee-machine problem, making sure the dishwasher is on, assembling a chair or getting straight on the phone to a supplier. You’ll stay friendly, attentive and unflustered when several things need your attention at once, using your judgement to prioritise and get things sorted promptly.
Host brilliantly and create the best first impression
Own the visitor experience from start to finish, warmly welcoming clients, VIP guests, candidates and colleagues, anticipating needs and making everyone feel genuinely looked after.
Prepare meeting rooms and catering to a high standard, check bookings and Google resources, support client meetings and reset spaces promptly afterwards.
Keep reception, meeting rooms, kitchens and shared spaces consistently immaculate, inviting and ready for visitors throughout the day.
Own the everyday office operation — hands on
Take full ownership of the day-to-day running and appearance of our Cheltenham hub including practical jobs such as putting on the dishwasher, restocking fridges, resolving coffee-machine issues and assembling or moving furniture where safe and appropriate.
Support the running of our Cannock hub remotely and with regular fortnightly visits.
Proactively manage stocks of refreshments, stationery, cleaning supplies, equipment and furniture, ordering ahead and ensuring the right supplies are always available.
Coordinate cleaners, landlords, utilities, coffee and hygiene providers, maintenance contractors and other suppliers; pick up the phone, follow through and resolve issues quickly.
Oversee office maintenance and repairs, including lighting, plumbing, heating, air conditioning and other building issues, arranging qualified specialists where required.
Manage opening/closing procedures, alarms and office security, and communicate office updates clearly and promptly.
Keep people safe and spaces compliant
Complete and record weekly health & safety walk-arounds and workplace checks across both offices, spotting hazards, taking ownership of actions and escalating risks promptly.
Coordinate fire-safety and first-aid arrangements, relevant tests, equipment checks, training, risk assessments and follow-up actions with the designated competent people.
Keep the pool car maintained, clean and serviced, and ensure relevant driver checks are completed.
Make team life easier
Support company events, team activities and office-based wellbeing initiatives, working with the Culture & L&D team.
Help coordinate work placements and respond flexibly to emerging office and visitor requirements.